Payments and refunds

01What is paid

1.1 For seafarers

Registration, the CV, document storage, applications, notifications and the mobile app are free of charge. We never ask seafarers to pay for a vacancy, an application or placement. Seafarers may optionally buy Premium — auto-apply to new vacancies, crewing-company contacts in full, CV priority in companies' search, AI vacancy search and the offline CV in the app; it is never required to apply. On the website Premium costs $49 for 365 days without auto-renewal; in the CREWINGS and Marine Helper apps it is a yearly auto-renewable App Store or Google Play subscription at the price the store shows, managed in the store account. One Premium per account works in both apps and on both websites (Terms of Service, section 3). Premium is also granted free of charge with a Marine Helper CV mailing order of $100 or more that has actually been paid. Paid services for seafarers (CV preparation and mailing to crewing companies) are offered by the related service Marine Helper under its own payment terms.

1.2 For companies

Companies choose in the app:

• Plans (Free, Premium, Max, Partner) with different candidate-profile access, credits, team seats, API access and tools;
• Credit packages — a number of seafarer profiles that can be opened during the package period;
• Individual access — opening one specific seafarer profile;
• Vacancy campaigns — paid promotion packages for a vacancy;
• Advertising — banners and cards on the crewings.me website and in the CREWINGS app, and posts in our Telegram channels (the iOS app does not sell Telegram posts). Every ad is reviewed by our moderators before it runs; the rules are in the Terms of Service, section 4.7.

The current prices, the number of credits, the period and what each plan includes are shown in the app before you pay. Prices are quoted in US dollars. Any applicable taxes are shown before you confirm the payment.

1.3 For training centres

• Featured placement — a highlighted listing of the training centre in the catalogue for the paid period.

02Payment methods

From each provider we receive only what is needed to account for the payment: the amount, the currency, the status and the transaction identifier; for card payments also the payment-method type, the last four digits of the card and the card country; for Heleket also the network and the transaction hash. The methods available for each service are shown before you pay.

03Plans, renewal and credits

1. A plan runs for the period chosen at purchase. If a plan renews automatically, this is stated before payment; you can switch renewal off in the app at any time before the renewal date, and the plan then ends with the paid period.
2. Credits and individual access are valid for the period shown at purchase. A credit is used when a profile is opened and is not returned if the seafarer later hides the profile or does not reply.
3. Limits, prices and the composition of plans may change. A change never affects a period that has already been paid for.
4. An account with an unpaid renewal falls back to the Free plan; its data is not deleted.

04Refund policy

4.1 Consumers

If you buy as a consumer (a natural person acting outside a trade or business), you may cancel a paid service within 14 days of purchase without giving a reason. Because access is opened immediately, by paying you ask us to start providing the service at once and acknowledge that, for the part you have already used — a profile opened, a credit spent, an API call made — the right to cancel is lost. Unused credits and the unused part of the period are refunded proportionally on request made within the 14 days.

4.2 Businesses

Plans and credit packages bought by a company or a sole trader for business purposes are not refundable, except in the cases listed in 4.3.

4.3 Refunds in every case

We refund in full when:

• the same order was paid twice by mistake (the duplicate is refunded);
• a technical fault on our side made it impossible to use what you paid for and we could not fix it within 5 business days;
• we withdraw a service you have paid for before the paid period ends (the unused part is refunded).

4.4 No refund

We do not refund when an account was suspended or terminated for a breach of the Terms of Service, or when the credits or the period have been used.

4.5 Purchases in the app stores

A purchase made in the CREWINGS app for iOS or Android is paid to Apple or Google, and a refund for it is requested from Apple (reportaproblem.apple.com) or Google (Google Play order history) under their rules. We cannot refund such a payment ourselves.

05How to request a refund

1. Write to [email protected] from the e-mail address of the account, with the order number or the payment provider's receipt and the reason. For in-app purchases, see 4.5.
2. We answer within 5 business days and, if the refund is approved, send it back by the original payment method. Banks usually show the money within 5–10 business days.
3. If you open a chargeback with your bank instead of contacting us, we may suspend the account until the dispute is resolved, because the money is withdrawn from us before the facts are checked.

06Receipts and invoices

The payment provider sends a receipt to the e-mail address entered at checkout; for in-app purchases the receipt comes from Apple or Google. Legal entities can request an invoice with their company details at [email protected].

07Failed payments

If a payment fails, check the card limits and the 3-D Secure confirmation, or try another method. A failed payment does not create an order. If money was debited but the plan is not active within an hour, write to support with the receipt.

08Frequently asked questions

09Contacts

Payment questions: [email protected]. Everything not covered here is governed by the Terms of Service and the Privacy Policy.