We use the international payment system Stripe to accept payments, ensuring high reliability and compliance with global security standards:

• Bank cards:
  • Visa
  • MasterCard
  • American Express
  • JCB
  • Discover
  • Maestro
• Digital wallets:
  • Apple Pay
  • Google Pay
• Other payment methods, available in Stripe (depends on the user’s country)

• Encryption All payments are processed through a secure SSL/TLS connection.
• Data protection Payment information is processed according to Stripe’s protocols and is not transmitted to us directly.
• International standards Stripe complies with PCI DSS security standards and holds the necessary licenses to perform money transfers internationally.

Our services include digital products and/or services, including a mailing service. Immediately after payment, data processing and preparation for mailing begin: contact verification, document formatting, optimization of sending time. Therefore refunds for such services are not provided, since the preparation and launch process starts immediately and cannot be canceled.

No refunds: all sales of digital services are final, and refunds for them are not issued. After payment we immediately begin processing your data and preparing for mailing, making it impossible to “return” or exchange the service.

3.1 Exceptions to the Non-Refund Policy

1. Technical Problems If you encounter serious technical problems due to our fault, preventing the service from being provided (for example, a mailing system outage), contact support within 12 hours of payment. Upon confirmation of the problem on our side, a full refund may be issued.
2. Duplicate Purchase In case of an erroneous duplicate payment for the same service (order duplicate), contact us within 12 hours after the duplicate payment, providing confirmation of both transactions.
3. Guarantee of Mailing Execution We guarantee to perform the mailing within 48 business hours (Mon-Fri) from the chosen date. If it is not possible to perform the mailing within the stated period, we will offer:
   • Rescheduling the sending date to the next business day
   • Or a full refund upon your request

3.2 Refund Process (in exceptional cases)

1. Contact customer support, stating the order number and the reason for the request (technical problem or duplicate purchase).
2. Provide payment confirmation (Stripe receipt).
3. Wait for a decision and instructions on the refund. Refund timelines may depend on Stripe’s rules and your card-issuing bank.

3.3 Changes to the Policy

We reserve the right to make changes to this refund policy at any time without prior notice. The updated version of the refund policy takes effect immediately after publication on the site. By continuing to use our services after the changes, you consent to the updated terms.

• Data encryption Any data exchange between you and our Platform is conducted over a secure protocol (HTTPS).
• No storage of payment data We do not store card data. All processing and storage takes place in Stripe’s system.
• Limited staff access Employees have access only to information necessary to perform their duties (e.g., confirmation of payment status, but not card details).

• Stripe possesses all necessary licenses and certificates to accept and process payments in various countries around the world.
• PCI DSS: Stripe adheres to high security standards for payment cards, preventing sensitive data from being transmitted to our servers.
• GDPR: Personal data of users is processed only to the extent necessary to provide services and process payments.

1. What should I do if the payment does not go through?
   • Check the accuracy of the data entered on the Stripe page, ensure funds are available on the card, and check any bank restrictions.
2. Are my card details stored?
   • No, we do not receive or store card data. All processing happens on the Stripe side.
3. Can I pay from another country?
   • Yes, Stripe supports international payments.
4. How to modify or cancel the service?
   • Modifying or canceling the service depends on its type. For clarification, contact support.
5. Why can’t I get a refund for the mailing service?
   • Mailing begins immediately after payment and provides instant access to digital content and services that cannot be "returned" in their original form.

If you have questions about payments or other financial operations, you can contact us in any way you prefer:

• Email: [email protected]
• Support Chat: available 24/7 on the site
• Feedback Form: Fill out the form