Terms of Service

01Definitions and documents

• Platform — the website crewings.me, the CREWINGS mobile app and its web version, the Telegram bot and channels, and the API.
• Seafarer — a natural person who uses the Platform to find work at sea.
• Company — a legal entity or sole trader that uses the Platform to post vacancies and find candidates: a crewing agency, a shipowner or ship manager, a training centre or another maritime organisation, acting through its authorised representative.
• User or you — a Seafarer or a Company.
• Content — everything published on the Platform: vacancies, profiles, reviews, articles and the data of the directories.

The Privacy Policy, Payments and refunds and the Disclaimer are part of these Terms. If they conflict, the document that deals with the subject more specifically prevails.

02Eligibility and account

1. You must be at least 18 years old and able to enter into a binding contract. A Company representative confirms that they are authorised to act for the Company.
2. One person may have one Seafarer account. A Company may have one company account with several representatives.
3. You must give accurate information and keep it up to date. Registering under a false name, with another person's documents or e-mail, or on behalf of a Company you do not represent is a breach that leads to closure of the account.
4. You are responsible for your credentials and for everything done under your account. Tell us at once at [email protected] if you suspect unauthorised use.
5. We may ask a Company for documents to verify its identity, licences and representatives, and may show a "Verified" status once we have done so.

03Services for Seafarers

1. Seafarers can create a CV, store documents, search vacancies, apply to them, follow companies, leave reviews and scam reports, and receive notifications. Finding and applying for work and placement are always free of charge, and we never ask Seafarers to pay for a vacancy, an application or placement. The only paid service for Seafarers is the optional Premium described in Payments and refunds: auto-apply to new vacancies, crewing-company contacts in full, CV priority when companies search for crew, AI vacancy search and the offline CV in the app. It is never required to apply.
2. When you apply to a vacancy, the Company receives your full CV, including contact details and document numbers, as described in the Privacy Policy.
3. While your job search is active, Companies with a paid plan or credits may open your full profile. You can pause the job search at any time — in the app where the setting is available, or by writing to [email protected]; the profile is then hidden from Companies.
4. Applications are made directly to the Company. We forward them and show their status where the Company reports it, but we take no part in the selection, the contract or the employment.
5. We may send you service messages about your applications, your documents and your profile, and occasional news about the service; news e-mails contain an unsubscribe link.
6. One Premium for both apps. Premium belongs to your account, not to a device or an app. The same Premium works on crewings.me, in the CREWINGS app and in Marine Helper (marinehelper.com and its app), which are run by the same operator with one account system and one owner of the data. You may buy it in any of them — on the website, through the App Store or through Google Play — and it opens the same features everywhere for the period paid; buying it again elsewhere does not add a second Premium. A subscription bought through the App Store or Google Play is managed, cancelled and refunded only in that store's account settings; a purchase on the website is a one-off payment for 365 days without auto-renewal.

04Services for Companies

1. Companies can post vacancies, receive applications, search and open Seafarer profiles within their plan or credits, use the API and webhooks where enabled, and have their vacancies published in our Telegram channels. Plans, credits and prices are described in the app and in Payments and refunds.
2. Vacancies must be real, current and complete: the position, the vessel or fleet type, the contract length, the salary or the word "negotiable", the start date and the Company's real name. A vacancy must be closed or updated when it is filled. Posting a vacancy that does not exist, that hides the employer, or that is used to collect CVs for another purpose is prohibited.
3. No fees to Seafarers. In line with the Maritime Labour Convention 2006, Standard A1.4, a Company must not charge a Seafarer, directly or indirectly, for recruitment or placement, and must not ask for deposits, "guarantees" or payments for visas, tickets or "processing". A single confirmed case leads to a scam status and closure of the account.
4. Use of Seafarer data. A Company receives Seafarer data only for recruiting for its own vacancies or those of its principals. It acts as an independent controller, must comply with the data-protection law that applies to it, must not resell, publish or transfer the data to third parties outside recruitment, must not use it for marketing unrelated to recruitment, and must delete it when it is no longer needed. Contacting Seafarers outside recruitment or harassing them is prohibited.
5. Credits and access. A credit is used when a profile is opened and is not returned. Access to a profile is personal to the Company account and may not be shared with third parties.
6. Statuses. We may assign, change or withdraw statuses (Verified, Partner, Premium, Blacklisted, Scam reports) based on our checks and user reports. A Company may dispute a negative status at [email protected] with evidence; we answer within 10 business days.
7. Advertising. A Company may buy ad placements: banners and cards on the crewings.me website and in the CREWINGS app, and posts in our Telegram channels. Every ad is labelled "Advertisement" and runs only after our moderators approve it. The advertiser is responsible for the ad and for the page it links to: both must be truthful, lawful and related to the maritime industry, seafarers' work or training. We do not accept ads for gambling, betting or lotteries; alcohol, tobacco, vaping or drugs; weapons; adult or dating services; loans, investment schemes or cryptocurrency trading; political or religious campaigns; any offer that charges Seafarers a fee for a job; or recruitment for vessels or companies under sanctions. Ads may not imitate the Platform's own interface, collect passwords or payment details, or target children. We may refuse, pause or remove an ad at any time, including after approval; if we remove a compliant ad, the unused part of its price is returned to the Company's balance.

05User content, reviews and reports

1. You keep the rights to the content you post (CV, photo, vacancies, texts, reviews). You grant Crewings a non-exclusive, worldwide, royalty-free licence to store, display, reproduce and adapt it as needed to run and promote the Platform, including showing your masked card in the public directory. The licence ends when the content is deleted, except for copies in backups and content already shared with a Company at your request.
2. You confirm that you have the right to post the content and that it does not infringe anyone's rights or the law.
3. Reviews, ratings and scam reports must describe your own first-hand experience, be truthful and be supported by evidence if we ask for it. Insults, threats, discriminatory statements, personal data of third parties, advertising and reviews written on behalf of someone else are prohibited. A Company may reply to a review. We may decline or remove content that breaches these rules and keep a record of removed reports for safety purposes.
4. We may moderate, hide or remove any content that breaches the Terms or the law, and may collect vacancies and company information from public sources as described in the Disclaimer.
5. Reports. Anyone can report a vacancy, a company, a training centre or a course from its page in the app or on the site. We review reports within 24 hours, remove content that breaks these Terms and suspend or remove the account that posted it.
6. Blocking. You can block a company so that its vacancies no longer appear to you.
7. Ads you see. Crewings shows ads from maritime businesses on the site and in the app, each labelled "Advertisement". An ad is chosen only by the page and the language it is shown on, never by your profile, your activity or your device, and advertisers receive no personal data. Tap "Advertisement" on an ad to see why it is shown or to report it; ad reports are handled like other reports (section 5.5).

06Prohibited use

We have zero tolerance for objectionable content and abusive users. You must not:

• provide false information, impersonate a person or a Company, or use documents that are not yours;
• post fake, misleading or duplicated vacancies, or charge Seafarers any fee;
• copy, scrape, crawl, download in bulk or index the Platform's data (vacancies, company or seafarer profiles, training centres) with scripts, bots or by hand for a database, a competing service or resale — the directories are protected as databases;
• circumvent masking, paywalls, rate limits or security measures, or access accounts or data that are not yours;
• upload malware, spam, phishing links or content that is unlawful, defamatory, obscene or discriminatory;
• harass, threaten or discriminate against other Users, or contact Seafarers for purposes other than recruitment;
• use the Platform to advertise services unrelated to maritime employment without our written permission;
• reverse-engineer the app or the API, or interfere with the operation of the Platform.

07Enforcement

1. We may issue a warning, remove content, limit functions, suspend or close an account, and withdraw statuses when the Terms are breached or the law requires it. In serious cases — fraud, fees charged to Seafarers, misuse of data, harassment — we do so without notice.
2. We act on reports within 24 hours, as described in section 5.5.
3. We may report fraud to law-enforcement authorities and share the facts of a scam with other Users in the form of a status or a warning.
4. You may appeal a decision at [email protected] within 30 days; we answer within 10 business days.

08Mobile apps

1. The app is distributed through Google Play and the App Store under their terms, which apply in addition to these Terms. We may issue updates and may withdraw versions that are no longer supported.
2. Beta and test versions are provided for testing: they may be unstable, may lose data and may change without notice. Feedback you send us may be used to improve the Platform without any obligation to you.
3. The app uses the permissions it asks for — camera and files for uploading documents, notifications — only for the functions described in the Privacy Policy.

09Intellectual property

1. The Platform — its software, design, texts, trademarks (CREWINGS, Crewings.me) and the databases of vacancies, companies and training centres — belongs to us or our licensors and is protected by copyright, database rights and trademark law.
2. You may use the Platform for its intended purpose: finding work or candidates. You may not reproduce, distribute or commercially exploit any part of it, except your own content and the short quotations allowed by law.
3. Suggestions and feedback you send us may be used freely and without compensation.

10Personal data

We process personal data as described in the Privacy Policy. Companies that receive Seafarer data are independent controllers with the obligations set out in section 4.4.

11Prices and payment

Prices, payment methods, renewal and refunds are set out in Payments and refunds. By buying a paid service you agree to those rules.

12Warranties and liability

13Indemnity

A Company will compensate Crewings for losses, claims and costs arising from its vacancies, its use of Seafarer data in breach of section 4, fees it charged Seafarers, or its breach of the law.

14Suspension and termination

1. You may close your account at any time in the app or by writing to [email protected]. Company plans end as described in Payments and refunds.
2. We may suspend or close an account under section 7, or with 30 days' notice if we stop the service or the plan you use.
3. After closure we anonymise the account as described in the Privacy Policy. Sections 5 (for shared content), 9, 12, 13 and 16 survive termination.

15Changes to these Terms

We may change these Terms when the service, the law or our business changes. For material changes we notify registered Users by e-mail or by a notice in the app at least 14 days before they take effect; the date and the version at the top show the current edition. If you do not agree with a change, close your account before it takes effect; continued use after that date means acceptance.

16Governing law and disputes

1. These Terms are governed by the law of Ukraine. If you are a consumer, the mandatory consumer-protection rules of the country where you live remain in force, including the right to bring a claim in the court of your place of residence where the law provides for it.
2. Before going to court, write to [email protected] with a description of the dispute; we will try to resolve it within 30 days.
3. If no agreement is reached within 30 days, the dispute is heard by a court of Ukraine with jurisdiction under the law.

17General

1. These Terms, together with the documents listed in section 1, are the whole agreement between you and Crewings about the Platform.
2. If a provision is found invalid, the rest remains in force.
3. We may assign the agreement to a successor of our business; you may not assign it without our consent.
4. The English text of these Terms governs; translations are provided for convenience.

18Contacts

FOP Oleinyk M.V., Odesa, Ukraine. Support, legal matters and data protection: [email protected].

Correspondence with support. Support replies to written messages only — by e-mail, in messengers and in the app:

• write in one message: the substance of the question and your account e-mail;
• send documents and screenshots as files or photos;
• we do not listen to or process voice messages and video messages (video notes): they go unanswered and do not count as a request — put your question in writing;
• after the third voice or video message in a chat, we mute that chat and stop replying in it; from then on we accept questions only at [email protected].